How to make a complaint

At CLC we aim to provide a high standard of customer service and we observe the standards set out by the Financial Conduct Authority. We take each complaint seriously and we will put things right.

Please write to:

Complaints
Hamsard 3225 Limited
Unit 4
Meadow Court
Millshaw
Leeds
LS11 8LZ

Stating:

Your name
Current address
Previous addresses if you have moved in the last 5 years
Date of Birth
Customer number
Reason for your complaint

Please note we are not legally obliged to keep paper records older than 6 years.