CLC Finance Complaints Handling Process
At CLC Finance we take complaints very seriously and aim to resolve them as quickly as possible.
If you did have a reason to complain
- Your local agent would be responsible for the day-to-day running of your account and you can contact them with any complaint you may have
- If you are still dissatisfied, you can contact the Section Manager of your local area
- If your complaint has not been resolved to your satisfaction after speaking with the local Section Manager, or if you prefer, you can contact our head office on 01132630295 who will refer you to a member of our compliance team
- If you prefer you can write to us at
Your complaint will be acknowledged by us within 3 working days of you notifying us of it. We aim to resolve most complaints within 4 weeks
Occasionally we may take a little longer if it is a more complex complaint, if it does, we will keep you up to date of the progress
We always hope that we can resolve any issue that you raise. If we are unable to resolve your complaint within 8 weeks, you can choose to approach the Financial Ombudsman Service.
Unresolved complaints can be referred to the Financial Ombudsman Service. A copy of the Financial Ombudsman Service leaflet is available upon request