COVID-19 Update for Customers

Following Government easing of lockdown we have adapted the way we work. We are open for business and be visiting all customers over the coming days.

For those of you paying your account on debit card, by Continuous Payment Authority or direct debit this will continue so we don’t have to visit you at home.

We have begun to visit customers at home following requests to do so and will use PPE and where possible do so by appointment. We will visit on the day and time as previously agreed with our customers. We will not enter your home.

For those customers who want a loan from us you have 2 options:

Use our online lending platform to provide documents to support your application and then cash will be transferred to your bank account, with 48 hours but usually quicker. Your agent will not have to visit you.

Arrange to have your agent visit you to sign a loan application having previously discussed the details we require over the phone. Your agent will not enter your home but using PPE can review documents and witness your signature on the application. You can receive cash or funds by bank transfer.

Evidence of income and expenditure to support your application will be required under either system.

At the start of lockdown we notified the Credit Reference Agencies that customers who we did not collect from were on a payment holiday to help protect your credit score. As we are coming out of lockdown this will cease and recommencing loan repayments will continue to protect your rating.



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