COVID-19 Update for Customers

Current Position

As a company we fully support the Government’s social distancing measures and upon receiving advice prior to lockdown we decided to withdraw all field-based staff including agents and our management team in order to safeguard both our customers and staff. Our agents, managers and head office staff remain fully operational working from home.

 

Your questions answered

 

How can I make my payments if my agent is unable to call at my home?

If you have not already done so please contact our head office on 0113 2630295, one of our staff will advise you on all the different options of repayment including debit card payments, standing orders, bank transfer and Paypal. Our administration team will be able to provide you with all the information you require in a matter of minutes.

 

How can I get another loan if you can’t complete the paperwork in my home like you usually do?

We have set up an electronic distance lending facility whereby the loan will be paid into your bank account. You will require a bank account, debit card and email address. All loan applications will be subject to a full income and expenditure assessment. For more information please contact your agent in the 1st instance or alternatively our head office on 0113 2630295.

Please note that your loan will take 2-3 working days to process.

 

I would like to recommend my friend to CLC, are you taking on new customers?

YES. Please ask your friend to contact your local agent or head office and quote ‘recommend a friend’ to ensure you receive your £10 love 2 shop voucher upon signing up.

 

I have had a change in my circumstances due to COVID 19 – will I get extra charges?

  1. Here at CLC we have put our customer’s requirements at the forefront of everything we do, if you have experienced a reduction in your income please contact your agent who will be able to work out a suitable payment plan for you. You will not be charged additional interest for this.

On a regular basis we send information to the Credit Reference Agencies. Your credit file has been updated to reflect missed payments as a payment holiday. Your agent can explain if you require further information.